Qui ci vorrebbe un preambolo in cui si spiega che qui si possono trovare tutte le domande frequenti ma che per conoscere tutte le clausule è necessario leggere i termini del servizio

Q. Is your company fully insured, as requested by the Italian Law?

A. Yes, we are. All of our vehicles and drivers have all of the licenses and permits required by the Italian law

Q. Where do you offer your services?

A. We offer our services to/from: Civitavecchia pier, Fiumicino airport, Ciampino airport, Rome

Q. Is the Shared Shuttle available for all destinations?

A. Our Shared Shuttlesare available only for these locations:

  • From: Fiumicino and Ciampino Airport to Civitavecchia Cruise port
  • From Ciampino Airport to Civitavecchia Cruise port
  • From:  Rome’s city center  to Civitavecchia Cruise port
  • From:  Civitavecchia Cruise port to Rome’s city center or Fiumicino and Ciampino Airport

Q. What type of vehicles do you use?

A. Visit the car fleet link for a full display and description of our fleet. All our vehicles are immaculately maintained, and equipped with: air conditioning, leather upholstery,

ABS, ESP, front and side airbag, hi-fi, CD, satellite navigator, mobile phone, etc. Our entire fleet consists of the latest models with the highest level of amenities

Our specially selected fleet of luxury air-conditioned vehicles includes: Mercedes vans and Mercedes Minibuses,

Q. I booked a transfer from the Civitavecchia dock. Where should I meet my driver?

A. Your driver will have a sign with your name when you come through the exit, so you should be able to spot him quickly.

Your vehicle will be parked right on the pier, as close as possible to the ship.

Your name will also be posted on its windshield. If you do not locate your driver our emergency phone numbers: ????????????.

Q. I booked a transfer from the Fiumicino or Ciampino airport. Where should I meet my driver?

A. As soon as you come out of customs look for someone holding a sign bearing your name on it. We take care of the rest!

If anything goes wrong with the luggage you should come out anyway to advise us of your arrival.

Q. Will there be other people in the vehicle with us?

A. To keep prices low you share the ride with a few other passengers (no more than 8 passengers per vehicle).

Q. Can I smoke in your vehicles?

A. All of our vehicles are non-smoking.

Q. Do you provide booster seats?

A. Yes we do, but please ask us in advance at the time of the booking for the availability

Q. Are your prices per vehicle or per person?

A. Shared rides prices, are always per person.

Q. How do I make a reservation with Civitavecchia port shuttle?

A. If you wish to secure a reservation with Civitavecchia port shuttles use our booking format.

Q: What is a shared-ride service?

 A: Shared-ride is an economical transportation option that allows passengers heading in the same geographic direction to save money by traveling together.

Q: What are the restrictions on luggage?

A: is 2 checked bags and 1 carry on. If your checked bags exceed 50 pounds or the total dimensions for the checked bags exceed 80 inches (add length + width + height),

Q: What is your cancellation policy?

A: Civitavecchia port shuttles has a very simple cancellation policy: give us 24 hours notice prior to your pickup time and we will not charge your card.

Q: Can I modify/change/cancel an existing reservation?

A:Yes. Civitavecchia port shuttles allows users to modify their existing reservations without any penalty, (24 hours notice prior to your pickup time). You will need your reservation number to make changes or cancel.

Q: Can I cancel the reservation if I cancel my flight

A: Cancellations made 24 hours in advance receive full refunds. A no show will result in a full charge of the quoted fare on your credit card.

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